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The Welcome Center Library @Home

Frequently asked questions about using the library's resources during remote and online learning.


What and when are the library's virtual office hours?

The Library's Virtual Office Hours are conducted via Zoom. They're a time to drop-in to ask questions about research, e-resources, or troubleshoot problems. Office hours are available through the Spring term.

  • Monday and Wednesday, 3:00 - 3:30 pm
  • Tuesday and Thursday, 1:00 - 1:30 pm

Click here to join via Zoom.

How do I contact the library with questions?

Drop-in to the virtual office hours, email, or submit this form anytime with questions. A library staff member will get back to you promptly. You may also call during our business hours (703) 461-1733.

I need help with research.

Patrons are encouraged to use the virtual office hours for questions of any type. If you'd like to set up an individual consultation with a librarian outside of the virtual office hours, email Library staff are always eager to assist with research and resources.

I'm having trouble accessing an e-resource, how do I get help?

We're finding that e-resources can sometimes go wonky. Frequently, the problems are resolved for patrons when you clear the cache and cookies in your browser or open the link in a private browsing window. More instructions can be found here.

If the above steps do not work, you may email Cindy Harper is the library's Electronic Services Librarian.

The book I need is not available electronically, what are my options?

Many resources are only available in print format, often due to publisher restrictions. If there is a specific resource you need, email and library staff will try to find an e-version for you. If we cannot, we will work with you to identify alternative resources for your research.

Video Tutorials

The Library has created video tutorials on finding and accessing books.